RMA & PAYMENT
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Return Merchandise Authorization
(RMA) Policy CMT requires that all equipment returned to CMT for service be issued an RMA number prior to its shipment to CMT. The purpose of this policy is:
Fill out and submit an Online RMA form, or print and fill out a fax version. Please note: we no longer provide service or repair on any unit that is greater than 6 years old. If you have a unit that is greater than 6 years old, please consider purchasing a replacement/demo unit. Please visit our Demo units page to check pricing.
Equipment (including equipment sent for warranty repairs) should be shipped freight prepaid; CMT will not accept C.O.D. deliveries. If your previously established terms with CMT require prepayment, please include a check, money order or credit card number with the documentation accompanying the equipment. Companies outside of the United States are also required to pay ALL duties and taxes related to the shipment of their equipment to and from CMT. This policy also applies in warranty repair cases. |
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