If you have a question or technical issue that is not addressed by this section, please contact us at support@cmtinc.com

Return Merchandise Authorization (RMA) Policy

CMT requires that all equipment returned to CMT for service be issued an RMA number prior to its shipment to CMT. The purpose of this policy is:

  1. To prevent unnecessary returns by allowing you to work through possible solutions to your problem by phone or email with CMT technical support staff;
  2. To ensure that your equipment is routed quickly to CMT's Repair Dept.;
  3. To provide the Repair Dept. with an accurate description of your technical problem so that the appropriate diagnostic testing will be performed on your equipment; and
  4. To facilitate a quick return of your equipment to you by minimizing non-repair related delays (such as insufficient repair cost amount authorized, incorrect or missing address information, etc.).

Fill out and submit an Online RMA form, or print and fill out a fax version.

Please note: we no longer provide service or repair on any unit that is greater than 6 years old. If you have a unit that is greater than 6 years old, please consider purchasing a replacement/demo unit. Please visit our Demo units page to check pricing.

Payment Information
Payment terms for RMA's are based on the terms that you have established with CMT prior to the return of your equipment. Dealer and educational discounts do not apply to repairs.

Equipment (including equipment sent for warranty repairs) should be shipped freight prepaid; CMT will not accept C.O.D. deliveries. If your previously established terms with CMT require prepayment, please include a check, money order or credit card number with the documentation accompanying the equipment.

Companies outside of the United States are also required to pay ALL duties and taxes related to the shipment of their equipment to and from CMT. This policy also applies in warranty repair cases.