In order to make technical support more efficient we have developed an online procedure to handle all requests. The solution to the problem may be found in the following checklist. Please complete the checklist before you proceed.
The solution to the problem may be found in the following checklist. Please complete the checklist before you proceed.
Do you have the Current version of our software installed? Have you reset your computer and/or handheld unit? Have you tried re-installing the software on your PC? Have you tried multiple times and run into the same problem? If you have MS Windows NT or 2000, have you logged on as Administrator and still run into the same problem? Are your batteries 100% charged? Are the file drives and RAM disk formatted correctly on your unit? Have you checked the 'Help' function in the software and/or unit? Have you read your User's Manual? Have you checked the online FAQ
Q. - My data seems to be corrupt and my drives show less free space than there should be. A. - Format your RAM drive/disk. Look up how to format under your unit's FAQ.
Q. - I have a MC-GPS unit that tracks, but remains in tracking mode and will not record data because it can not get satellites. The last time we picked up satellites and collected data before the problem started, the data was in indecipherable on PC-GPS. A. - Check these settings under Setup: